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This NVQ/Diploma is work based and is designed to reflect the skills and knowledge of people who work in the hospitality industry.  

What qualification will I achieve?
National Vocational Qualification/ Diploma Level 3. This qualification is part of the qualification credit framework.

How long is the course?
The qualification is taken over 9-12 months depending on each individual.

What subjects will I study?
Five mandatory units as follows (34 credits)

• Provide leadership for your team.
• Develop productive working relationships with colleagues
• Contribute to the control of resources.
• Maintain health, hygiene, safety and security of the working environment.
• Lead a team to improve customer service.

In addition students must complete 3 optional units ( 11 credits)
 
Group A

• Supervise food production operations
• Supervise functions
• Supervise food services
• Supervise drink services
• Supervise housekeeping services
• Supervise portering and concierge services
• Supervise reception services
• Supervise reservations and booking services
• Contribute to promote hospitality services and products

Group B

• Contribute to the development of recipes and menus
• Supervise off site food delivery services
• Supervise cellar drinks and storage operations
• Manage the receipt, storage or dispatch of goods
• Supervise the wine store/cellar and dispense counter
• Supervise vending services
• Supervise linen services
• Monitor and solve customer services problems
• Improve the customer relationship
• Provide learning opportunities for colleagues
• Support the use of technological equipment in hospitality
• Supervise practices for handling payments
• Contribute to the development of the wine list
• Manage the environmental impact of your team
• Contribute to the selection of staff for activities
• Ensure food safety and hygiene practice is followed in the preparation and serving of food and drink
• Lead meetings

How will I be assessed?
The NVQ is assessed on practical aptitude and a portfolio of work.