Furness Training South Cumbria's Largest Training Provider

This programme is intended for people who work in the following areas:
* Front of house (Hotels)
* Housekeeping (Care Homes, Hospitals, Schools, Universities etc.)
* Food and Drink Service (Hospitality, Care Homes, Public Bars)
* Food Preparation and Cooking (Kitchen Staff)
*
What qualification will I achieve?
National Vocational Qualification/Diploma Level 2.This qualification is also part of the qualification credit framework.

How long is the course?
The NVQ is work-based and is designed to reflect the skills and knowledge of people who work in the hospitality industry.  The qualification is taken over 6-9 months depending on each individual.

What subjects will I study?
There are 9 units to undertake

Mandatory Units(15 credits)

• Maintain a safe, hygienic and secure working environment.
• Give customers a positive impression of yourself and your organisation.
• Work effectively as part of a hospitality team.
• Maintain food safety when storing and preparing and cooking food
• OR Maintain food safety when storing, holding and serving food

Optional units (not working with food 22 credits)

Reception

• Deal with Communications as part of the reception function
• Deal with the arrival of customers
• Deal with Bookings
• Prepare customers accounts and deal with departures
• Resolve customer service problems
• Identity and provide tourism related information and advice
• Produce documents in a business environment
• Use Office Equipment
• Handle mail and book external services
• Provide reception services
• Store and retrieve information

Housekeeping

• Collect linen and make beds
• Cleaning and servicing a range of housekeeping areas
• Use of different chemicals and equipment in housekeeping
• Maintain housekeeping supplies
• Clean, maintain and protect hard floors
• Clean and maintain soft floors and  furnishings
• Provide a linen service
• Carry out period room servicing and deep cleaning
• Clean windows from the inside

 Optional units working with food(22 credits)

Food and Beverage Service

• Prepare and clear areas for counter/takeaway service
• Provide a counter/takeaway service
• Prepare and clear areas for table service
• Serve food at the table
• Provide a silver service
• Convert a room for dining
• Provide a buffet and carvery service
• Prepare and clear bar area
• Prepare alcoholic and soft drinks
• Prepare and serve wines
• Prepare and serve cocktails
• Prepare and serve wines
• Maintain cellars and kegs
• Clean drinks dispense lines
• Prepare and serve dispensed and instant hot drinks
• Prepare instant hot drinks using specialist equipment
• Receive store and issue drinks stock

Food Preparation and Cooking:

• Prepare and finish simple salad and fruit dishes.
• Prepare and cook fish
• Prepare and cook meat and poultry
• Prepare hot and cold sandwiches
• Complete kitchen documentation
• Set up and close a kitchen
• Prepare and present food for cold presentation
• Produce basic fish dishes
• Produce basic vegetable dishes
• Produce basic rice, pulse and grain dishes
• Produce basic pasta dishes
• Prepare, cook and finish basic pulse dishes.
• Produce basic egg dishes

 Generic units

• Provide tourism information services to customers
• Resolve customer service problems
• Promote additional services or products to customers
• Deal with customers across the language divide
• Maintain customer service through effective handover
• Maintain and deal with payments
• Employment rights and responsibilities in the hospitality, leisure, travel and tourism sector

Proposed Delivery Format:
The qualification takes 6-9 months to complete in the workplace depending on the individual.

How will I be assessed?
The NVQ is assessed on practical aptitude and a portfolio of work.