Furness Training South Cumbria's Largest Training Provider

This Professional Reception Skills course is designed to help front office staff develop their skills further by recognizing the importance of first impressions, attitudes and behaviour; projecting a professional image; developing/refreshing telephone skills; and handling difficult people/situations with tact and diplomacy.

What qualification will I achieve?

A Furness College Certificate of Attendance.

How long is the course?

One day.

What are the entry requirements?

There are no formal educational requirements but a good standard of literacy is required so that participants can participate fully in group discussions.

How will I learn?

Through workshops and discussions.

What subjects will I study?

• Role of the Receptionist
• First impressions
• You and your customers
• Projecting yourself - voice, appearance, body language
• Communicating effectively face-to-face
• Telephone handling skills
• Dealing with difficult situations/people
• Personal action planning

How will I be assessed?

There are no formal assessment procedures.

What opportunities will this lead to?

Furness College offers a suite of Office Skills courses. Participants can discuss the most appropriate progression route with their tutor.

Are there any additional costs?

There are no additional costs.

For information on the dates, times and fees of our current Part-time Courses click here.
If you have seen a course on our website which isn’t listed on the Course Guide please contact us for availability.
If you are looking for a specific course which Furness Training doesn’t provide please tell us.
Contact us on 01229 844836 or complete the information box below.