Furness Training South Cumbria's Largest Training Provider

This Dealing With Difficult Situations course is designed to help front office and front line staff, such as sales teams, develop their skills in recognizing and dealing with difficult/aggressive behaviour.

What qualification will I achieve?

A Furness College Certificate of Attendance.

How long is the course?

One day.

What are the entry requirements?

There are no formal educational requirements but a good standard of literacy is required so that participants can participate fully in group discussions.

How will I learn?

Through workshops and discussions.

What subjects will I study?

• Recognising profiles of difficult people and developing strategies for handling them
• Pre-empting challenging situations and techniques to avoid escalation
• Identification of personality types and how they interact or may clash
• Handling aggressive behavior and developing assertive skills
• Developing specific strategies for the resolution of different conflict situations

How will I be assessed?

There are no formal assessment procedures.

What opportunities will this lead to?

Furness College offers a suite of Office Skills/Management courses. Participants can discuss the most appropriate progression route with their tutor.

Are there any additional costs?

There are no additional costs.

For information on the dates, times and fees of our current Part-time Courses click here.
If you have seen a course on our website which isn’t listed on the Course Guide please contact us for availability.
If you are looking for a specific course which Furness Training doesn’t provide please tell us.
Contact us on 01229 844836 or complete the information box below.